[01] About Me
About Me
I am Benjamin Parsley, a post-graduate professional driven by a deep interest in technical support, frontend development, as well as quality assurance. My technical foundation has been built through professional study and dedicated passion projects.
I thrive in collaborative, fast-paced environments where I can leverage my problem-solving skills to resolve complex technical challenges. I enjoy working alongside developers and cross-functional teams, bringing a proactive, communicative, and detail-oriented approach to building and testing systems.
While my most recent roles have been centered around technical support and helping clients work more efficiently, during my downtime I am always building and studying. I am motivated to tackle complex challenges and expand my understanding of commercial web development and product testing.
Tech Stack
Web Development
Programming & Databases
Certificates
Certificates / Achievements
[02] Experience
Experience
Technical Support Analyst
Technical Support Analyst
Carestream Dental UK • Jul 2023 - Present
Delivered comprehensive technical solutions for Carestream Dental's clients, taking full ownership of complex software and hardware cases from initial contact through to resolution. Operating in a high-volume environment, I combine deep technical diagnostics with a proactive approach to customer care. This ensures that dental practices experience minimal downtime, receive world-class service, and benefit from continuous improvements driven by customer feedback and technical innovation.
Core Responsibilities
- End-to-End Support Owned complex hardware/software cases from initiation to final resolution.
- Team Mentorship Trained and mentored new team members by actively sharing best practices.
- Resolution Efficiency Exceeded strict targets by prioritizing rapid first-contact resolutions.
- Security Research Investigated software ecosystems to proactively identify and patch risks.
- Defect Tracking Reproduced system errors and documented critical software defects for R&D.
Key Achievements
- Performance Excellence Consistently exceeded SLAs and personal KPIs across all support channels.
- Workflow Optimization Built a custom SQL search report, reducing solution lookup times by 5x.
- Advanced Diagnostics Analyzed SQL trace stacks and authored scripts for safe live deployments.
- Knowledge Base Authored extensive internal guides to empower colleagues and improve efficiency.
Product Selling Partner
Product Selling Partner
John Lewis and Partners • Jun 2021 - Feb 2023
Orchestrated dynamic sales and marketing initiatives while managing comprehensive customer relations. By utilizing strong communication skills and a deep understanding of product features, I consistently built positive relationships and delivered personalized solutions that drove both customer satisfaction and store performance.
Core Responsibilities
- Customer Experience Interacted directly with customers to understand their needs, demonstrating product features to build confidence and provide tailored solutions.
- Sales Optimization Successfully identified popular products, leveraging upselling and cross-selling techniques to drive sales performance.
- Inventory Management Contributed to an organized, visually appealing retail environment through efficient inventory and merchandising management.
[03] Projects
Projects
Spanish Vocabulary Tool
Spanish Vocabulary Tool
A vocabulary and grammar practice app built around learning repetition.
Spanish Pronunciation Tool
Spanish Pronunciation Tool
A tool for practicing Spanish pronunciation.
AI Music Library
AI Music Library
A static, ready-to-run web application for exploring and managing AI-generated music.
Healthy Tracker
Healthy Tracker
A watch-like interface for daily reminders for daily habits.
Gemini Folders
Gemini Folders and Protected Files
A browser extension for organising Gemini chats with folders and protected files.
Cryptography
What is Cryptography? - Dissertation
An interactive explainer for university-level cryptography concepts.
[04] Contact
Contact
Let's connect!
I am currently open to new opportunities. Please feel free to reach out regarding professional inquiries, project collaborations, or any other questions you may have.
Download My CV